This means as a customer, you have to pay the Customs Fees and VAT to DHL before delivery. If your mobile number has been provided, we shall pass this onto DHL and you will receive a payment request from DHL via SMS. Prompt payment will ensure fast delivery of your goods.
To make it simpler for you, DHL will pay the charges on the receiver's behalf and collect payment from the receiver prior to or on delivery. Generally DHL is unable to deliver parcels until these have been paid.
VAT Rate/Import Duty - Is between 18% and 25% for EU countries
Customs Fees - fees for DHL of 2.5% of the duty/tax, with a minimum charge of €12.