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We hope you are happy with your purchase. However, if you wish to return for any reason, you may return it to us for a refund, store credit, or an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of you receiving your order. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at enquiries@continentalwigs.co.uk, or call us on +44(0)1455 559679, to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return the following address:

Waterglow Ltd

Attn : RETURNS

Suit 2, Elizabethan House, 

Leicester Road, 

Lutterworth,

ENGLAND

LE17 4NJ

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use return shipping label enclosed with your package.] 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit/debit card statement, depending on your credit/debit card company. We will notify you by email or by phone when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged

Hair Brushes (for hygiene reasons)

Wig Tape

Makeup

Colour swatches

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

Items that have been brushed through cannot be accepted for return

Any item that has had any products applied to it or has been exposed to perfume, smoke or food smell cannot be accepted for a refund.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+44(0)1455 559679 

Or email us at

enquiries@continentalwigs.co.uk